Return & Exchange Policy
📦 Return & Exchange Policy – FAQs
1. Do you accept returns or exchanges?
We only accept returns or exchanges if the product is damaged, defective, or incorrectly delivered.
We do not accept returns for items simply due to a change of mind, personal preferences, or if the perfume has been opened or used.
2. What is the return/exchange window?
You must contact our customer support within 7 days of receiving your order to request a return or exchange.
3. How do I initiate a return or exchange?
- Contact us at info@reefperfumes.pk or WhatsApp 0327-8261989 with your order number and clear photos of the issue.
- Once reviewed, we will share return/exchange instructions.
4. Who pays for return shipping?
- If the mistake is on our end (damaged or wrong product), we will cover the return shipping cost.
- Otherwise, return shipping will be the customer’s responsibility.
5. What condition should the product be in?
Products must be:
- Unused
- In original, unopened packaging
- Free from any damage caused by misuse or opening
6. Which items are non-returnable?
- Opened or used perfumes
- Sale items (if marked as final sale)
- Gift cards or promotional items
- Products damaged due to customer mishandling
7. When will I receive my refund?
If a refund is approved:
- It will be issued to your original payment method
- Refunds are processed within 7–10 business days
8. Can I exchange instead of getting a refund?
Yes, if the item is defective or wrong and you prefer an exchange:
- Let us know your preferred product
- Exchange will be processed based on product availability
9. Why is this policy important?
Due to the hygiene-sensitive nature of perfumes and cosmetics, we follow strict return guidelines to ensure safety and quality. This also helps us maintain genuine customer experiences and product standards.
Need Help?
For return/exchange queries, contact us via:
📧 Email: info@reefperfumes.pk
📞 WhatsApp: 0327-8261989